Frequently Asked Questions (FAQs)
towne.store

Welcome to our FAQ page! Here, we answer common questions about shopping at Towne.store, including details about payments, shipping, and more. If you need additional help, don’t hesitate to contact us.

What payment methods do you accept?

We accept the following payment methods:

  • PayPal: A secure, fast, and user-friendly payment option.
  • Payoneer: A trusted platform for seamless transactions worldwide.

How much is the shipping fee?

We charge a flat rate shipping fee of $6.99 per order.

How long does it take to process my order?

Orders are typically processed and prepared for shipment within 1-3 business days after payment confirmation.

What is your return and refund policy?

We offer a hassle-free return policy:

  • Items can be returned within 30 days of receiving your order.
  • Refunds will be processed back to your original payment method once the returned items are inspected.
    For more details, please review our Returns & Refund Policy.

Do you ship internationally?

At the moment, we only ship orders within the United States.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the shipping carrier’s website.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible:

  • Email: [email protected]
  • Phone:  +1 307-621-8229
    Orders can only be adjusted before they are shipped.

What is the delivery time?

Once shipped, delivery takes 7-15 business days depending on your location.

If you have any other questions, don’t hesitate to reach out. Thank you for shopping with Towne.store!